Reading time: 4 - 8 minutes
If you use the Customer Services element of Dynamics 365 CRM, the main table you’ll probably be interacting with will be Cases. This is where you log and keep track of your, well, Cases – you could refer to them as tickets, incidents or issues but they’re the same type of data and will probably be stored in the Cases table.
If you’re using a custom table in CRM or even another system for this type of data, it might be an idea to look at Dynamics 365 Customer Services so that you can get all the benefits of this ever-improving piece of functionality.
Reading time: 2 - 3 minutes
Cast your mind back to the hype around AI when it first emerged and the excitement around its capabilities. When we look at the significant impact that Microsoft Copilot is having on business processes, it’s safe to say that we weren’t wrong to be excited! But what’s still yet to come for AI capability in Dynamics 365 Business Central and what will the impact be on small to medium size businesses in particular?
Reading time: 4 - 7 minutes
Digital transformation is critical for staying competitive in today’s rapidly evolving market. Tecman is here to guide distribution and manufacturing businesses through this complex process, ensuring you gain the maximum value from your investment. With Tecman’s expertise, you can implement changes at your own pace, leading to a range of benefits from increased competitiveness and profits, to improved overall efficiency.
Reading time: 3 - 6 minutes
The countdown to our Business Central Connect event is truly on with just over two weeks to go! But, if you’re wondering what Business Central Connect is, or what you’ll gain from attending, let us explain why you don’t want to miss out!
Reading time: 3 - 5 minutes
Earlier this year, Microsoft announced an update to commercial pricing on specific Dynamics 365 Apps which will kick in from 1st October 2024. Get up to speed with this increase and find out what's next.
Reading time: 2 - 3 minutes
Tecman is expanding its horizons with the launch of Tecman Deutschland, and we could not be more excited! This expansion marks a significant milestone for us, and we are thrilled to embark on this new chapter in Germany. Be a part of our growth story as we continue to bring innovative solutions and exceptional service to businesses across the UK and Germany.
Reading time: 1 minute
How much do you know about the direction that EDI (Electronic Data Interchange) is going in? We've got the answer to this question and have an app to make electronic data transfer easier!