Delivered!

FAQ's

Still got a few questions about the Delivered! methodology for Dynamics 365 Business Central? Here's the answers to most common questions around implementation, pre-requisites, subscriptions, payments, support, add-on solutions and much more......
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Overview

Delivered! is a new way of implementing Dynamics 365 Business Central in the cloud for companies in the distribution industry.  

We’ve taken our unmatched knowledge of the distribution industry and Business Central to delivered a fixed scope, fixed price implementation that gets you up and running, faster and cheaper. 

Implementation

No. Dynamics 365 Business Central implemented using the Delivered! methodology is only available in the cloud.

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Pre-requisites, Subscriptions & Payment

Yes, an active Microsoft 365 (previously known as Office 365) subscription for all users is essential so you can take advantage of all the great Microsoft integrations with Outlook, Teams and Excel.  

You’ll also need reliable broadband connectivity as you would for any other cloud-based software.  

Support & Add-on Solutions

Delivered! from Tecman comes with two types of the support.  

  • Break-fix Help Desk Support - the more traditional helpdesk or break-fix support for when something unexpectedly stops working is included as standard in Delivered! implementations. Logging an issue is easy as you can just give us a call or log the issue via our support portal.  
     
    Plus the support portal is available 24 hours a day and with loads of helpful knowledge base articles you can sometimes solve the issue yourself straightaway! 

 

  • Cloud Control Support – for making sure the 6-monthly Dynamics 365 Business Central cloud updates (and a few minor ones in between) are scheduled and applied without a hitch – and at a time that suits you best.  
     
    There’s also proactive monitoring of your system, data retention management to make sure you’re not paying for any unnecessary storage and a bit-sized, interactive education on what new functionality is available for each of your departments. Check out the full capabilities of Cloud Control here.
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