Delivered!

FAQ's

Delivered! is a new way of implementing Dynamics 365 Business Central in the cloud for companies in the distribution industry.  

We’ve taken our unmatched knowledge of the distribution industry and Business Central to delivered a fixed scope, fixed price implementation that gets you up and running, faster and cheaper. 

If you’re a growing distributor or wholesaler looking for a new ERP or business solution that’s proven in your industry, then you’ve come to the right place!  

Dynamics 365 Business Central is most definitely proven with hundreds of thousands of users relying on it every day and Tecman have spent the last 30 years implementing Business Central (and its predecessor Dynamics NAV) in the distribution industry. It’s safe to say, we know our stuff! Or as one customer recently put it, Tecman really know their “s***t”! 

Delivered! is the only fixed price approach for implementing Dynamics 365 Business Central, specifically for small to mid-sized distributors and wholesalers.  

It’s also a full ERP business solution covering finance, sales order processing (SOP), purchase order processing (POP), inventory and warehousing. It’s not a finance-only solution unlike many others available elsewhere. 

It’s also supported by a team who understand the business challenges that growing distributors face. From the people you first talk to (in deciding if Delivered! is right for your business) to the teams that are right there with you during configuration, training, Go-Live, your first Month End and beyond, we just get it! We understand the business processes and terminology of the distribution industry and how Dynamics 365 Business Central can help. 

Dynamics 365 Business Central is an ERP solution that was designed for small to mid-sized businesses right from the beginning.  And whilst it’s a comprehensive business management system - across finance, sales order processing, stock management and your warehouse – it’s easy to set up and start using quickly.  

As a cloud-based solution, there’s no hardware or infrastructure to be purchased or set up; it’s all there ready and waiting for you in the secure and reliable Microsoft cloud. Plus, all your information is available anywhere, anytime on your device of choice so you can work on the go.  

You can even manage business interactions with your customers and vendors, directly in Microsoft Outlook – the tool you already use each and every day. You can create and send financial documents, such as quotes and invoices, and see financial data related to customers and vendors, on your mobile device and without ever leaving Outlook. 

No. Dynamics 365 Business Central implemented using the Delivered! methodology is only available in the cloud.

No changes can be made to Dynamics 365 Business Central using the Delivered! implementation approach. There are some configurations options around key business processes but no development changes can be made. 

Additional capabilities can be added to the initial implementation in form of our Extra Packs for Integrated EDI, Integrated Barcode Scanning, eCommerce via Shopify Integration, Landed Costs and Extended Reporting. 

Once you have been up and running for a few months, and really got to know Business Central and how it works in your business, you can kick-off a Phase 2 implementation to further extend and customise the solution for your specific business requirements. 

The budget and timescales for Delivered! rely on both Tecman and you (as the customer) committing to an agreed project plan and associated activities. If both parties complete all their responsibilities as per the project plan, the timescales will be met.  

We’ll also be working alongside you every step of the way to make sure nothing is missed or misunderstood. The initial Delivered! Onboarding course also lays out exactly what needs to happen, by whom and by when, plus top tips on how to avoid the common pitfalls of ERP and business software implementations.  

If you’re a larger distributor and/or also manufacture, then Delivered! probably isn’t the right approach for you. We offer other implementation approaches for those kinds of companies, typically with more complex business processes and requirements, so give us a call and we’ll work out what’s the right solution for your business.

The Delivered! implementation methodology includes all the advice, business process fine-tuning, data import, training and go-live support you need to get you processing orders, delivering to customers, raising invoices & collecting the cash and having complete visibility and control of all your operations. 

A breakdown of all the Dynamics 365 Business Central functionality that’s included plus what happens at each stage of the implementation is laid out here

Yes, an active Microsoft 365 (previously known as Office 365) subscription for all users is essential so you can take advantage of all the great Microsoft integrations with Outlook, Teams and Excel.  

You’ll also need reliable broadband connectivity as you would for any other cloud-based software.  

Yes. Dynamics 365 Business Central is licensed on a per named user, per month basis. Most people sign up for a minimum contract period of 12 months, with 24 month and 36 month subscription periods are also available. Once the contract period comes to an end, you can choose not to renew the subscription.

There is also an option to pay for Business Central monthly with no contract period. However this typically costs an additional 20% extra.

Please note: Once you cancel a subscription to Business Central you lose all access to the software and ongoing access to your data.

Yes. You can add Dynamics 365 Business Central users at any time. You can only remove Business Central users at end of your contract period. Most customers sign up for a 12 month contract, so you can only remove users at the end of that 12 month period.

The Delivered! implementation costs are paid for in 4 equal payments over the 4 month implementation period. If you choose to implement Clever WMS Devices and one other Extra Pack and, as a result, your implementation period extends to 5 months, the implementation costs will be split over 5 payments.  

The Dynamics 365 Business Central and Extra Pack licences are paid for as required and the Cloud Control managed service is only paid for once you have gone live. 

Delivered! from Tecman comes with two types of the support.  

• Break-fix Help Desk Support - the more traditional helpdesk or break-fix support for when something unexpectedly stops working is included as standard in Delivered! implementations. Logging an issue is easy as you can just give us a call or log the issue via our support portal.  
   
  Plus the support portal is available 24 hours a day and with loads of helpful knowledge base articles you can sometimes solve the issue yourself straightaway! 

• Cloud Control Support – for making sure the 6-monthly Dynamics 365 Business Central cloud updates (and a few minor ones in between) are scheduled and applied without a hitch – and at a time that suits you best.  
   
  There’s also proactive monitoring of your system, data retention management to make sure you’re not paying for any unnecessary storage and a bit-sized, interactive education on what new functionality is available for each of your departments. Check out the full capabilities of Cloud Control here.

Any ERP or business software solution, like Dynamics 365 Business Central, is used by many different companies across many different sectors – from public bodies, to financial institutions, not-for-profit organisations, the education sector as well as manufacturing and distribution. 

And whilst Dynamics 365 Business Central is a great fit for companies in distribution, Tecman’s many years of working in the industry has shown us where those little extra bits of functionality can make a really big difference. Hence the birth of Clever Dynamics, Tecman’s very own software development division.  

All the Clever Dynamics apps are fully tested and approved by Microsoft (as evidenced by their availability on Microsoft AppSource) and kept up-to-date with the latest version of Dynamics 365. Microsoft’s removed the guesswork of selecting the right apps for your business so you can buy with confidence knowing all the due diligence is already done!  

The Clever Dynamics solutions available as Extra Packs for Delivered! implementations are Clever EDI (for integrated EDI with all the major trading partners), Clever WMS Devices (for integrated barcode scanning in your warehouse), Clever Landed Costs (for those that import products and need to keep track of freight, custom & duties, insurance and currency conversion costs) and Clever Essentials (making entering, finding, storing, sending and printing information, plus collecting cash, easier and quicker).