When we build a new Microsoft Dynamics 365 CRM solution, customers coming from an environment that has used lots of email communication can quite rightly become nervous when it comes to removing the requirement for that method of communication. However, there is no need to be worried as, going forward, everything will be stored and managed within Dynamics 365 CRM.

Microsoft Dynamics 365 Marketing has changed its name to Microsoft Dynamics 365 Customer Insights – Journeys. Whilst not the snappiest of titles, it is bringing some interesting changes to the functionality and direction of the product itself.

Grab a cuppa, maybe even a biscuit or snack of your choice, you’re going to need a few minutes for this one but it’s important.

Get a real-life example of how we've helped one customer migrate Marketing List members into Microsoft Dynamics 365 CRM.

Microsoft Dynamics 365 Business Central and Microsoft Dynamics 365 CRM can individually bring a lot of great functionality, helping improve and streamline business processes. But how well do they integrate with each other? Both being Microsoft products you’d expect seamless integration, however, that hasn’t always been the case. We’ll be exploring what integration challenges we’ve come up against previously and what limitations users could expect, as well as how integration has moved on with more recent software updates.

In the first article on this topic, we discussed the benefits of dynamically personalising Microsoft Dynamics 365 Marketing emails to be sent from the Owners of Contacts and exactly how to make it happen.