Reading time: 2 - 3 minutes
In all the years I’ve worked with CRM, outside of a new major release, I’ve never seen so many changes to the product in such a short amount of time.
Reading time: 3 - 5 minutes
Your team needs to move their focus from simply working through the case load in front of them in Dynamics 365 Customer Service to creating the Knowledge Base to help create a shift in culture.
Reading time: 2 - 4 minutes
Are you looking for a CRM solution in 2020? Sales Professional fundamentally allows a sales and customer service operative to manage accounts and revenue opportunities in a central place.
Reading time: 3 - 5 minutes
One of the questions we get asked a lot about is whether a Knowledge Base within Dynamics 365 Customer Service would benefit an organisation, so let’s have a look at the pros and cons!
Reading time: 3 - 6 minutes
Moving into the future of Customer Service, can you tell the difference in traditional support help desk, automated bots and live chat?
Reading time: 2 - 3 minutes
We recently had a request from a client to modify their business process flow and it seemed worthwhile to share our experience and the lessons learned in this scenario.
Reading time: 1 - 2 minutes
A brand-new function called Business Card Scanner is now available to everybody via the mobile app, following the roll-out of Microsoft Dynamics 365 October Wave 2.