EVENT DETAIL
Online customer workshops
Customer Workshop: Transform Data into Action with Microsoft Dynamics 365 Customer Insights
Thursday, 5th December 2024, 10:00am - 11:00am
Wondering how you can make best use of your customer data to get the most complete view of your customer base? It's never been easier with Dynamics 365 CRM, thanks to Dynamics 365 Customer Insights!
In this workshop, we'll be discussing how to transform data into action with Microsoft Dynamics 365 Customer Insights.
Our webinar will include:
- Gather and integrate data from diverse sources such as Dynamics 365 CRM, social media, and web interactions into Dynamics 365 Customer Insights.
- Use real-time marketing and trigger-based customer journeys initiated by customer behaviours in Dynamics 365 CRM.
- Discover how to create unified customer profiles by combining data from different touchpoints using AI.
- The role of pre-built AI models in enriching customer profiles and recommending personalised content for maximum reach.
- Develop strategies based on data insights to drive personalised marketing, sales, and customer service initiatives
Register for our free webinar on Thursday 5th December at 10am, where we'll explore all you need to know about Dynamics 365 Customer Insights.