Automatic Record Creation & Service Level Agreement Migration Tool

Reading time: 2 - 4 minutes

With the advent of Power Automate (Formerly Microsoft Flow), the way we as Dynamics 365 Consultants think about and handle automated task within CRM has changed significantly.


One of the more common automations that people set up and then just forget about are Automatic Record Creation rules and Service Level Agreements.

Enhance the modern email template experience in Dynamics 365 Customer Service

Reading time: 2 - 3 minutes

Your customers are the lifeblood of your business, so it’s essential that your customer service team are seen to be proactive and responsive in navigating them through the support life cycle.

man standing on bus whilst on mobile phone

Import VAT under the new Border Operating Model

Reading time: 2 - 4 minutes

We published two posts recently about the document the UK Government has released outlining the new procedures that will be in effect for cross border trade between. Here we explore some of the more detailed aspects regarding import VAT that will help you prepare for the changes. We want to point you to some of the resources that will help you prepare your business.

New EU exit workshop date added

Reading time: 1 - 2 minutes

We recently hosted our first workshop dedicated to helping our customers prepare for the EU exit. We’ve added a new date, so you can hopefully join us when convenient.

Create Microsoft Word Templates in Dynamics 365

Reading time: 4 - 7 minutes

We now have Word templates in Dynamics 365 which are so much better than previously. In fact, you can learn how to use them in a few simple steps.

New workshops launched to help you prepare for the EU exit

Reading time: 1 - 2 minutes

 We’ve created some new Workshops that will help you ‘Prepare for the EU exit with Microsoft Dynamics NAV/365 Business Central’. Come along!

What is Microsoft Power BI?

Reading time: 1 minute

You may have seen Microsoft Power BI within your Microsoft Dynamics 365 Business Central or Dynamics NAV solution... Maybe you have heard or read about it on various electronic media and are wondering, what can it do for me and my business?

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