We’re all facing a human malware in the shape of COVID-19, so a lot of us are working from home for the first time in our lives and scratching our heads at how we maintain communications.

In this blog series, we will review some of the new features that you can expect to see rolled out to your Dynamics environment in April - this time Knowledge Base Searching.

We all know that the old email interface in the Customer Service Hub could be very clunky. Especially if you spend a lot of time replying to and sending emails. This has now been improved to make the user experience more pleasurable and efficient. 

Technology Management is closely following the Public Health England (PHE) advice relating to COVID-19. The health, safety and well-being of our team, their families, clients, suppliers and local community is and always will continue to be our top priority.

The new release (wave 1) of Microsoft Dynamics 365 Business Central 2020 includes some features that will make users life easier, for example the Settings menu now has more options to give direct access to things like Company Information, Assisted Setup and Advanced Settings (Workflows etc.).

There are many great new features in Dynamics 365 Business Central 2020 release wave 1, one that I want to highlight here is something that many companies have wanted for a while, namely controlling who can export system data.