Past Introductory Events

Here's an outline of the agenda for this event:

9:00am - Registration
Registration will commence with light snacks with cold/hot drinks

9:30am - Welcome & Introduction

9:45am - Microsoft Dynamics 365 CRM - Managing Customer Engagement Effectively

• Marketing management
• Pipeline management
• Account management
• Targets & Goals
• Integration to Outlook

10:00am - Transform your processes with a complete business software solution – Microsoft Dynamics 365 Business Central:
Based on the real-life experience of other companies in the Manufacturing & Distribution industries, this presentation will cover how a single, integrated Microsoft Dynamics Business Central based solution can:

• improve order accuracy, cut admin and dramatically reduce transaction costs via integrated EDI and web trading
• maximise margins with lower production costs via real-time shop floor data collection
• reduce stock and improve customer responsiveness with a streamlined pick, pack and ship cycle
• streamline common tasks, reduce paper forms and enforce accountability with simple business process workflows
• improve decision-making with fast & flexible reporting/dashboards
• go from quote to cash without leaving your inbox

10:45am - Coffee Break

11:00am - Transform your processes with a complete business software solution – Microsoft Dynamics 365 Business Central:
Presentation continues

11:45am - Transform your processes with Dynamics 365 CRM

• Customer service – managing queries effectively
• Non-conformance process management
• Sample management
• New product development
• Customer insights

12:15pm - Summary & Close

12:30pm - Lunch & Learn
For those who wish to stay and discuss their own business case for implementing Dynamics 365 Business Central, our presenters will be available after the seminar ends.