Past Customer Workshops

Have you thought about using bots to assist in answering customer queries? Or even using bots for your employees querying Dynamics 365 Business Central or Dynamics 365 CRM? We’ll show you the incredible features Power Virtual Agents can bring to both customers and employees to save your team precious time.

Chatbots are nothing new, but Microsoft’s Power Virtual Agents does them a little differently. Using chat widgets and bots you can bring some incredible functionality to your business.

• Learn how you can use Power Virtual Agents as a live chat feature to collect initial information from a user, helping them to be directed to the right team member.
• Keep all your information in one place with Power Virtual Agents automatically collating all conversation history in Dynamics 365 CRM.
• Explore how you can embed bots inside Microsoft Teams to help answer employee queries.
• Discover how you can use Power Virtual Agents to easily retrieve information from Dynamics 365 Business Central and Dynamics 365 CRM. Meaning you don’t need to dig through data to find the answers you need – just ask your bot!

If you’d like to discover more about Power Virtual Agents and how it can help customers and employees, join us on 6th December 2022.