Customer Workshops

Our monthly complimentary workshops help existing customers make the most of the solutions they already use. A great way to explore often underused existing functionality, plus all the new features too!

1 May 2025 10:00 - 11:00
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Microsoft Dynamics 365 Copilot functions have been available for just over a year and there’s lot of exciting functionality to utilise.  In this workshop you’ll understand how Copilot is helping the aftersales operation and customer service personnel be more efficient. Also, learn how Virtual Agents are now a thing of the past and Copilot Studio is the new way to get those web chat and bots in play.

You’ll learn:

  • About the Copilot functionality is now available throughout customer service to improve your customer relationships.
  • The Copilot functionality is available on a case record
  • What Copilot Studio is and how Omni channel functionality work hand in hand
  • What the Dynamics 365 Contact Centre is and about the new Dynamics 365 Customer Service Premium licenses
  • And more!

Event information

Event Location:
Online
Category:
Dynamics 365 CRM
29 days
6 hours
33 minutes

Register for this event

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