Customer Workshop: Enhance your Customer Service with Microsoft Copilot in Dynamics 365 CRM

Microsoft Dynamics 365 Copilot functions have been available for just over a year and there’s lot of exciting functionality to utilise.  In this workshop you’ll understand how Copilot is helping the aftersales operation and customer service personnel be more efficient. Also, learn how Virtual Agents are now a thing of the past and Copilot Studio is the new way to get those web chat and bots in play.

You’ll learn:

• About the Copilot functionality is now available throughout customer service to improve your customer relationships.
• The Copilot functionality is available on a case record
• What Copilot Studio is and how Omni channel functionality work hand in hand
• What the Dynamics 365 Contact Centre is and about the new Dynamics 365 Customer Service Premium licenses
• And more!